DUX Company

Discover How DUX's Legal Department Transformed Its Contract Management and Reduced Contract Signing Time by Over 70%

Trackeable, Measurable, and Efficient Contract Management.

73% reduction in contract processing and signing time (from 30 to 11 days);

77% reduction in legal department SLA response time (from 3 to 1 day);

50% reduction of the team dedicated to contract management, freeing up resources for more strategic activities (from 2 to 1 person).

About DUX Company

DUX Company is an advanced human health and nutrition company with a diverse product portfolio and various sales channels. Its rapid growth, doubling in size each year, created an increasing demand for more efficient tools and processes, especially in the legal sector.

DUX's legal team, while lean, is highly strategic and operates on three main fronts: advisory, contracts, and litigation. Given the increasing volume of demands, the need for an efficient solution like netLex became even more evident. The platform enabled the legal team to manage the complexity and high volume of contracts in an agile and organized manner, without hindering the company's growth.

"After implementing netLex, we saw a 67% increase in our work effectiveness. This allowed us to focus on what truly impacts business success. Automation didn't replace our work, but enabled us to perform it more strategically and efficiently."
João Pedro Guimarães, Full Attorney at DUX

The Challenges

Before implementing netLex, DUX's legal team handled an average of 50 contracts per month, from clients, suppliers, and other company areas. Faced with the volume of contracts and the lack of a standardized and automated workflow, the team struggled to classify which demands were urgent, which areas generated the most requests, and which topics were most recurrent. This impacted the efficiency of document analysis and made it impossible to measure the team's work.

Additionally, the legal team used various tools to manage these contracts, such as Asana to organize demands, Google Drive as a repository, and Zendesk for queries and interface with other teams, in addition to sharing drafts (and their various versions) through various corporate channels, such as emails and chats. This use of multiple platforms made the process operationally inefficient and hindered compliance with compliance standards.

As a result, it was often impossible to determine which document version was actually up-to-date, leading to confusion and rework. “For example, when sharing a Google Drive link with a supplier, it was common for them to send the previous Word version by email, creating uncertainty about which version was correct and increasing the risk of errors in the process.” Caio Pereira, Legal & Compliance Manager at DUX.

Main Problems Identified:Lack of control and visibility over contracts: difficulty in classifying, storing, and managing documents, resulting in slow analysis of status, validity, and key information.
Difficulty in measuring SLAs and prioritizing demands: difficulty in monitoring response and execution deadlines for legal demands.
Use of multiple disconnected tools: information duplication and uncertainty about the correct version, increasing the risk of errors, compliance violations, and impacting productivity.
Lack of data traceability: manual management consumes time and limits visibility for agile decisions. The legal team sought to automate this process to obtain faster and more accurate insights, optimizing contract and demand management.

These challenges resulted in a less strategic legal operation, overloading the team with repetitive operational tasks and hindering data-driven decision-making. Furthermore, the lack of centralized management directly impacted process predictability and the company's legal security, increasing the risk of non-compliance.

"Although we were always very committed to our SLA, as demands arrived in a very spaced manner and through various channels, this compromised organization, made it difficult to prioritize what was urgent, and impacted the quality of our service."
João Pedro Guimarães, Full Attorney at DUX

The Implemented Solution

To address these challenges, DUX structured and automated three main flows:

Standardized document management: The new flow was designed for recurring contracts and documents that do not require customization, such as confidentiality agreements and simple addenda. With standardization within netLex, areas outside the legal department began generating documents directly on the platform, using templates previously approved by the legal team. This eliminated the need for multiple tools, reduced legal department rework, gave more autonomy to other areas, and ensured that all versions were centralized and updated in one place.
Non-standardized contract management: This process was designed to handle more complex contracts that require individual legal analysis, involving specific negotiations and variable risks. With the new structure in netLex, the entire flow was centralized on the platform. This allowed the legal team to actively participate in negotiations of contracts sent by suppliers, recording notes on risk allocation directly in the system and ensuring that all parties work on the most up-to-date document version. This implementation brought more predictability and efficiency to the process, reducing errors, increasing traceability, and ensuring legal compliance without compromising agility.
Consultation with the legal team: The flow was created to centralize and record queries from other areas, previously done by email, WhatsApp, or verbally. With the new process, queries began to be recorded centrally, ensuring traceability and control of demands. This allowed the legal team to manage requests more efficiently, establish response SLAs, measure performance, and ensure that all areas receive structured and agile feedback.

“We chose netLex because, unlike other CLM solutions on the market, the platform flexibly adapts to our needs, allowing customization without compromising the standardization that ensures efficiency and security. We didn't need to adapt to the system; netLex provided the necessary customization within an organized and scalable flow.”
João Pedro Guimarães, Full Attorney at DUX

Results and Impacts

The implementation of netLex revolutionized DUX Company's contract management, bringing significant gains in efficiency, security, and agility:

73% reduction in contract processing and signing time: More agile and efficient processes;
Legal team SLA reduced by 77%: Faster service and effective support for internal areas;
Increased security and compliance: Centralization of legal requests, ensuring control over documents and updated versions;
Resource optimization: Freeing up one of the team's professionals to work on strategic initiatives, increasing the legal department's analytical capacity.

“To achieve the results we have today, meticulous work was needed to customize the platform to our needs, and this was made easier with the support of the netLex team, who proactively assisted us in building the flows and templates."
Silas Martins, Senior Attorney at DUX

Conclusion

Before implementing netLex, DUX's legal team faced operational challenges that compromised its efficiency and strategy. The high volume of contracts, decentralized demands, and the use of multiple tools generated rework, lack of traceability, and prioritization difficulties. This resulted in slow processes, risk of errors, and a team overloaded with operational tasks. Furthermore, the absence of a centralized system prevented the analysis of structured data, hindering the collection of strategic insights about the legal operation.

With netLex, DUX Company transformed its contract management, making it traceable, measurable, and efficient. Now, the legal team has structured and automated workflows, which reduced contract processing and signing time by over 70%, allowing the team to focus on strategic activities that truly add value to the business. Information centralization also enabled the collection and analysis of essential data, providing visibility into contract volume, SLAs, and demand patterns.

The result? A more agile, intelligent, and aligned legal operation with the company's accelerated growth. As the team itself highlights: “Bringing a CLM like netLex to DUX was certainly one of the most revolutionary achievements for our department. Today, in addition to all the productivity gains, the team has more accurate control over the contracts signed by the company, which enables greater precision in recurring audit reports and ensures greater security in contract management as a whole.” Silas Martins, Senior Attorney at DUX.