netLex VisionAn “absurd” gain in legal productivity
From the legal standpoint, you gain a lot in quality. When you have a considerable volume of work and you manage to standardize it intelligently, you raise the level of discussion for those contracts that may require more technical work.”
About Unimed-BH
Unimed-BH's partnership with netLex began in 2018, through an open innovation program aimed at driving the cooperative's efficiency and digital transformation. Among more than 130 companies entered, netLex won the overall standout award.
The conversation about the results obtained since then brings together Renato Campos, Legal Superintendent and DPO, and Gustavo Almeida, attorney at Unimed-BH.
Key points
- Intelligent standardization of the highest-volume documents
- Lawyers' time reallocated to the contracts that require technical work
- Documents automated across different degrees of complexity
- A reduced SLA, with faster legal service
Too much time checking, too little analyzing
In Unimed-BH's contract management, as in any large company, some documents require detailed analysis. The problem was that legal was so busy checking data and file formatting that little time was left for in-depth study.
Around that, communication ran decentralized, over email, with no record and no tracking, and manual work made every review slow and costly, with a direct effect on how precisely activities were executed across areas.
- Low productivity in document and contract management;
- Decentralized communication, via email, with no record or tracking;
- Excessively manual work, with slow and costly reviews;
- No time to analyze genuinely complex contracts;
- Reduced precision in executing activities across areas.
How netLex helped Unimed-BH
The way out was not to speed up the checking, but to remove the need for it on the highest-volume documents, standardizing intelligently and leaving lawyers where they are irreplaceable.
- A simple system, giving internal clients more comfort and visibility;
- Improved quality of the analyses and reviews conducted by lawyers;
- Automation of documents across different degrees of complexity;
- A reduced SLA, bringing more speed to legal service;
- Gains in legal security and information security through use of the platform.
Quality and security
The gain the legal leadership names is one of quality, not speed, and the distinction matters. When the standardizable volume leaves the lawyer's desk, what remains is precisely the contract that deserves technical discussion. The level of the conversation rises because the queue stopped being homogeneous.
The operational effects follow: a lower SLA, faster responses to the business areas, and a system simple enough that internal clients can see status without having to ask. Legal security and information security come as a consequence of everything living in one place.
Conclusion
The Unimed-BH case is a lesson about where to put automation. Standardizing what is repetitive does not demean legal work — it is what allows it to exist. Without it, the complex contract competes for attention with formatting checks, and loses.
