netLex VisionnetLex for Legal Ops: the Legal Efficiency team's experience
Without a shadow of a doubt it is an excellent gain. The intelligence view, the Kanban view, my activities, my SLA... I cannot even single out a favorite feature on the platform; I think everything is so complementary that it becomes essential.”
About the Legal Efficiency team
Newly created, Solar Coca-Cola's Legal Operations team — known internally as Legal Efficiency — had a challenge specific to a new department: generating fast, substantial impact on the daily routine before the structure became just another layer.
The reference was already in the house. Solar's legal department had been using netLex for longer, with known results, and the new team did not hesitate to expand the use of the platform. The experience was told by Patrícia Caúla, Legal Efficiency Coordinator, Michelle Vieira, Legal Assistant, and Sabrina Santos, Legal Efficiency Analyst.
Key points
- A new department delivering results fast, with flows implemented in little time
- Internal requests centralized, replacing the email request
- A signature flow structured within the company's internal rules
- Intelligence view, Kanban and its own SLA to follow the operation
Proving value fast, with the house still being built
As a newly created department, Legal Efficiency needed to deliver results with speed and impact — the pressure was not about volume, it was about proof. At the same time, it managed decentralized requests arriving by email, which made even recording what had been asked for difficult.
There was also a structural requirement: organizing the signature flow while respecting strict internal rules. And on the internal client's side, many questions and little visibility into how requests were progressing — which generates an excess of operational tasks that limits precisely the strategic work the department was created to do.
- As a newly created department, they needed to deliver results with speed and impact;
- They managed decentralized requests arriving by email, which made recording difficult;
- They needed to structure the signature flow while observing strict internal rules;
- Internal clients had many questions and needed visibility into their requests;
- An excess of operational tasks limited the team's strategic work.
How netLex helped Solar Coca-Cola
Solar Coca-Cola's legal department already had a successful partnership with netLex. So when they launched the Legal Operations area, they did not think twice about expanding the use of the platform to deliver results faster.
- The simplicity of the system allowed fast results when implementing new flows;
- With the platform's flexibility, configuring workflows for each demand became easier;
- Usability and the quality of support reinforced internal client satisfaction;
- Optimizing operational tasks allowed a focus on strategic work;
- Improved intelligence and knowledge management, with data, recorded communications and more.
Workflows in the hands of the team itself
The most important result for a newly created department is the time to first delivery. The platform's simplicity made it possible to implement new flows quickly, and its flexibility put workflow configuration in the team's own hands — which is what made it possible to show impact before asking for more structure.
Day to day, the gain cited is one of visibility: intelligence, a Kanban board, the team's own activities and SLA on the same screen. It is not one isolated feature that solves it, but the combination — as the coordination sums it up, everything is so complementary that it becomes essential. With requests centralized and the signature flow structured inside the internal rules, the operational excess stopped competing with the strategic agenda.
Conclusion
Legal Ops is a department that has to justify its own existence in the first year. The Solar Coca-Cola case shows the shortest path to that: take what is already painful and visible — requests by email, signature with no flow, no status — and solve it fast, on the same platform legal already knew.
