netLex VisionLegal queries beyond the help desk
We have end to end. From the moment the request is opened, you can close it with the contract signed. That really became incredible. The platform helps us from beginning to end: in the case of a contract, through signature, and in the case of a query, through the answer.”
About Ânima Educação
One of the largest education groups in Brazil, Ânima has stood out as an example of adaptation and leadership in the post-COVID landscape. On that digital transformation journey, one of the challenges was modernizing the flow of requests to the legal department, and for that the group chose netLex.
The case title is no accident: the starting point was a helpdesk, and the end point is a flow that runs from opening the request to signing the contract or answering the query.
Key points
- An end-to-end flow: from opening the request to the signed contract or the answered query
- An intelligent questionnaire designed for the company's reality
- Queries compiled in priority order, not order of arrival
- Indicators to track goals and the lawyers' work
A help desk cannot handle a legal query
Analyzing incomplete or hard-to-understand queries was the most visible bottleneck: before answering, the lawyer had to work out what was being asked. And the system did not even offer minimal organization of requests by priority.
With no indicators, there was no way to analyze or manage the lawyers' work. And across the contract lifecycle the tools were disconnected, which kept the work excessively manual, with slow and costly analysis.
- Complexity in analyzing incomplete or hard-to-understand queries;
- A system with no minimal organization of requests by priority;
- No indicators for analyzing and managing the lawyers' work;
- Disconnected tools across the contract lifecycle;
- Excessively manual work, with slow and costly analysis.
How netLex helped Ânima
Ânima, one of the largest private higher education organizations in the country, faced the challenge of modernizing its legal department. With netLex, technology began bringing efficiency and management gains to the lawyers' routine.
- An intelligent, intuitive questionnaire built for the company's reality;
- Queries compiled in an organized way, respecting priorities;
- Data extraction to track goals and indicators;
- Automation of the full contract lifecycle, from request to signature;
- An improved internal client experience when interacting with the lawyers.
Information arrives complete and easy to understand
The result legal leadership highlights is the end-to-end. Opening a request and closing it inside the same environment — with the contract signed, for a contract, or with the answer recorded, for a query — eliminates the manual stitching between tools that used to run through the whole cycle.
The intelligent questionnaire is what sustains that at the entry point: by asking the right questions at the moment of the request, the query arrives complete and comprehensible, and the lawyer starts working for real in the first minute. With compilation by priority and indicators in place, management stopped depending on perception.
Conclusion
Ânima traded a ticketing channel for a legal process. The difference is at the entry point: a help desk records the request as it came; a well-designed questionnaire makes the request arrive ready to be worked on. Everything that follows — priority, deadline, indicator — depends on that first decision.
