ALICE

More efficient contract management, leads Alice to reduce health plan activation time to less than 24 hours

alice-logo

Industry

Health Plan

Use of netLex

Contract and document management

Alice was born to be a health plan for companies and has a Health Team that understands and resolves health complaints 24 hours a day, 7 days a week through its own app.

We know that health insurance companies face an avalanche of complicated documents and processes. This was Alice's biggest challenge: transforming plan activation into a quick and straightforward experience, making it a real differentiator in the market.

To achieve this goal, the company relied on the expertise of netLex, which optimized the contract flow and made everything more fluid and efficient!

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Alice's Challenges

  • Scaling the legal operation alongside the company’s growth: as the company expands, the legal team continues with the same practices;
  • Thinking about how to improve products from a legal perspective;
  • Streamlining the process of creating contracts;
  • Having even greater control over contracts that are already running on the platform, viewing deadlines, renewals and other information.
    • Scaling the business and differentiating nin the market were two fundamental points for Alice! Thus, the health plan operator for companies chose netLex to drive operational growth and deliver value and efficiency to its customers!

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    How netLex helped Alice

  • Ability to handle a large volume of contracts monthly;
  • Reduced activation time from 30 days to less than 24 hours;
  • Customization of workflows to meet Alice's needs, implementing continuous improvements;
  • User-friendly interface with high adaptability;
  • Clear and centralized view of all demands, providing greater control and efficiency for the team.
    • Testimonial
    Currently, around 90% of the company's contracts are automated in netLex. If we had not implemented the tool, it would be impossible to operate as we do today, given the high volume of monthly contracts. We needed a technological solution to manage these documents and scale our operation.
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    Joel Zein Telles

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    Legal, M&A, Business Development, Operations

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